Imagine your car breaks down and is brought to the workshop because it won’t start. After initial troubleshooting, technicians discover an issue that can't be solved with a standard diagnostic tool. Instead of towing the car to an original equipment (OE) workshop, the workshop connects with Remote diagnostics. MEKO’s expert technicians, utilizing OE-level diagnostic tools, resolve the issue remotely, saving time, costs, and eliminating the need for the car to be towed.
“This is the power of remote diagnostics—a tool that allows workshops to identify car issues and find solutions in real time. It benefits both mechanics and car owners by saving time, reducing costs, and increasing customer satisfaction,” says Andreas Forslund, Solutions Manager at MEKO, who shares more about the opportunities and technology behind it. Remote diagnostics is designed to maximize efficiency, regardless of the vehicle's fuel type or engine model. With several years of experience, MEKO has conducted extensive testing of the tool, which is already available at over 100 workshops in Sweden.
In 2025, the solution will expand to Poland, starting with ten selected workshops to refine routines before scaling up. Beyond improving efficiency, reducing costs, and increasing customer satisfaction, it also enables knowledge sharing across borders within MEKO.
“This technology is a game-changer for independent workshops, helping them compete with brand-authorized service centers by improving access to manufacturer data and reducing manual troubleshooting time. Many car owners live far from authorized workshops, which are often concentrated in larger cities. Remote diagnostics bridges this gap by making original manufacturer diagnostics available to any workshop, ensuring faster problem resolution,” says Andreas Forslund, Solutions Manager at MEKO.
Key areas where remote diagnostics are most useful:
As the number of car brands increases, general diagnostic technology is not evolving quickly enough for all manufacturers - especially for newer Asian brands. Remote diagnostics helps workshops stay ahead by providing vehicle technicians with expert knowledge, allowing them to specialize in unlimited vehicle technology and connect with other automotive experts.
“If they encounter a vehicle outside their expertise, they can consult colleagues within the MEKO network for support, whether locally or across borders,” says Andreas Forslund.
With electric vehicles gaining market share, workshop visits will decrease since EVs don’t require service as often, making it crucial to accept and complete all available jobs. While some busy workshops may currently afford to turn down work, this will likely change over time.
Andreas Forslund, Solutions Manager at MEKO.
Remote diagnostics is a valuable tool for any workshop, regardless of location. As the industry evolves, embracing this technology will be key to staying competitive and delivering top-tier service to customers.
“It is a major and important transition that must be carried out carefully yet swiftly. The experience has been very positive, with virtually no limitations on what can be done,” finish Andreas Forslund, Solutions Manager at MEKO.
Top 5 ways remote diagnostics make life easier for car owners and workshops:
Joakim Wickholm has built his career on extensive experience in corporate groups and a passion for using IT as a driving force for business development. He thrives in change-driven environments and with colleagues from all parts of the world. ”We aim high, move fast, and continuously evolve—there’s never a dull moment”, he says.
With a strong focus on commercial vehicle workshops – MEKO’s most important customer group today – the company is now launching a dedicated division to accelerate growth in a market full of potential. MEKO is taking a major step into the commercial vehicle sector with the launch of a powerful new division. The initiative is led by Nils Hollmann, who brings over 15 years of industry experience.“We’re now increasing our pace in a fragmented market, but one that is also full of opportunity – both for MEKO and everyone who owns, operates, repairs or maintain commercial vehicles,” says Hollmann.
Tires are one of the most critical factors for safety, comfort, and performance in a vehicle. With the right tires, car owners can both improve driving comfort and enhance road safety. Tires are also a strategically important product with significant growth opportunities and potential for upselling. This is why MEKO invests heavily in tires, including a multi-year agreement with Goodyear, one of the world's largest and most renowned tire manufacturers.